• Our Company
    We are a web host
    Registered in Singapore
    Operation since 2002
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  • Network & DC Tour
    We are based at Singapore
    Singapore Datacenter
    Lightening Fast Network
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    Customer must comply
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Network & DC Tour


Under QALA, IDC Services has built a mission critical Internet Data Centre to provide world-class hosting services for our customers. Providing the fastest and most reliable routing of traffic, we have multiple connections to major Internet backbone carriers with OC-3 and ATM connections using the BGP-4 routing protocol. The IDC Services Internet Data Centre is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. The backup diesel generators are tested every month to ensure they are functioning properly in the event of power grid failure. The Centre is also subjected to 24/7 live monitoring, CCTV, and a biometric access control system, 365 days a year.


  • Brand new, state-of-the-art facilities located in the west of Singapore.
  • 20,000 square feet of hosting space and a secure dedicated private room for private hosting.
  • Dual electrical grid connection from independent substations.
  • Internally redundant, bypassable 250 kVA UPS systems.
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in case of a generator failure.
  • Fault-tolerant 600V air conditioning system with humidity regulation.
  • Air-conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure.
  • Stratified air flow design for increased cooling efficiency and lower energy costs .
  • Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system and secondary sprinkler system.
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure.
  • Infrastructure built to comply with seismic code.
  • 24/7 environment and response.


  • Fully redundant core switches, routers and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability.
  • Multiple ATM backbone trunks for fast network performance and traffic spike tolerance.
  • 99.9% uptime guarantee (with specific SL).
  • Multiple, fault-tolerant upstream ATM connections.
  • Uncapped bandwidth for every customer, at a minimum connection speed of 100Mbps.
  • Broadcast and internal (non-Internet) traffic is unmetered!
  • Shared and dedicated bandwidth on demand or metered charging.
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 Carriers and direct connectivity to QALA gigabit backbone.
  • Latency-optimized routing with excellent connectivity to Asia Pacific, the U.S., and Europe.
  • Fully segregated network for staging/testing area that is not only physically separated but also on the network layer to prevent testing from affecting co-location.
  • 24/7 proactive network for monitoring response in two geographic monitoring canters.


  • Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response.
  • "Mantrap" entry with key card and biometric access authentication.
  • Segmented co-location and main server rooms.
  • Staging area that is separated physically and on the network layer to prevent testing from affecting co-location.
  • 24/7 CCTV surveillance and recording.
  • Closed wiring conduits for all wiring and fibers outside the server room and within the co-location room!
  • Limited staff access to server rooms.
  • Access logging on all key card doors.
  • Rotated off-site backups.
  • 24/7 building security monitoring and engineering response.

Administration and Support

  • 24/7 security, technical support, and remote hands-on premises.
  • Expertise with Windows and Linux platforms.
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls).
  • Network monitoring with 24/7 response.
  • Custom network monitoring with user-configurable notification.
  • DNS management.
  • Free hardware repair (dedicated customers only).
  • Root access (dedicated customers only).
  • Advanced traffic monitoring with per-service and per-IP breakdowns.

(*Our operation is mainly based at Singapore, however we do operate US and China based servers)

(Last updated on Feb. 2006)